F & Q
Q1. What if I can't find xxx exchange? Will you provide more exchanges?
Custom deposit URL is available now. Exchange format address: (domain name+random string).
Please contact exchange to confirm FIRST. SparkPool is NOT responsible for incorrect address.
Q2. Can I bind multiple exchanges?
No! One mining address can ONLY be bound to one exchange now. SparkPool will provide multiple exchanges request soon.
Q3. Can I change a binding exchange?
Yes! Enter your mining address and input your new exchange info. You can change a binding exchange after confirming verification email.
Attention: you can NOT withdraw within 24 hours of rebinding.
Q4. Can I unbind exchange?
Choose the coins, and input your mining address. You can unbind after entering the correct verification code.
Q5. What if exchange didn't send me coins?
Check revenue page first. If payment status turns to success, you still didn't get your coins after one hour. Please provide your mining address and user id ,and ask exchange customer service for help.
You can receive an email with tx id every transaction. Only you and exchange know. Provide tx id if needed.
Q6. What if I bind the wrong exchange?
Check your payment status on revenue page first.
If success, please refer to Q5.
If bill hasn't generated yet, please CHANGE your exchange ASAP! (refer to Q3)
Q7. Can I withdraw to local storage?
Yes! Unbind exchange first, and
The bill is generated at 14:00(utc+8). You can withdraw anytime.
Q8. I use one email to mine both C29 and C31. What if I bind to different exchanges?
SparkPool will send coins separately.
Q9. What if I can't receive any email from SparkPool?
Please contact us or submit a request.
Q10. Grin payment policy.
Our minimum payment is 3 Grin(temporarily). Grin bill will be generated at 14:00 (UTC/GMT +8).
Dear miners, because of poor performance of Grin wallet, it often stuck when we send large quantities of transactions at the same time. So we decide to increase the payout threshold to 3 Grin and will back to 1 Grin once Grin wallet improves its performance. Sorry for the inconvenience and thank you for understanding.